a. Due to the nature of our products as well as the current pandemic with Covid-19 for health and safety reasons, we will not be accepting any returns or exchanges. We are passionate about our products and put the highest emphasis on quality. We are confident that you will love our products. If for any reason you are not satisfied with your purchase, just send us a message and we will do our best to accommodate you.

a. Not all services are available for all destinations. Available service options will be displayed at checkout.
b. Delivery to PO Boxes may take 3-8 business days and to APO/FPO addresses may take up to 30 business days. Orders are not processed on federal holidays.

a. Order Confirmation emails are typically sent within a few minutes of placing your order, but can take up to an hour – be sure to check your spam folder! You can also check the status of your order.
b. If you didn’t receive your Order or Shipment Confirmation Email, please contact us and we can confirm the email address associated with your account. We often find that incorrectly typed email addresses are often cause of missing emails. Additionally, when using PayPal, please check to make sure an alternate email address is not associated with your PayPal account, as your Order Confirmation email may have been sent there.

a. COVID-19 UPDATE: Due to extremely high volume in the delivery carrier network, there may be delays in receiving you order. We appreciate your patience.
b. Is your delivery running late? We ask that you wait one additional business day beyond your Expected Delivery Date. If your package still has not arrived, please contact us.
c. Didn’t receive your order? We ask that you please allow one additional business day past the delivered scan as the carrier may have accidentally scanned the delivery too early. If your package still has not arrived, please contact us.
d. NOTE: Please be sure to check around for your package; some carriers leave packages in hidden places so it cannot be seen from the street. Check to see if someone else, like a neighbor or an Apartment Office Manager, accepted delivery on your behalf.

a. We’re sorry to hear your item arrived damaged. Please contact us so we can make it right.

a. Our Moisturizing Body Wash cleans your skin like a soap would.
b. Our Whipped Foaming Body Scrub helps to exfoliate or get rid of dead skin.
c. Our Body Butters help to moisturize and prevent your skin from drying out.

a. We do sometimes offer Free Shipping promotions. Signing up to receive emails will keep you in the know for these types of offers.

a. In-stock merchandise shipped using our Standard Delivery option typically ships within 1-3 business days while still being delivered within the quoted time frame from the day you placed your order.
b. You can sign up for shipping updates via the link found in your shipping confirmation email.

a. Visit the Order Tracking Page which is a link inside of the email you received after placing the order.
b. There you will find your tracking number and you will be able to track the status of your package and you can sign up to be notified as well when the status of the package changes.

a. If you get an error message about a credit card failure after attempting to submit an order, you may want to check the following:
i. Try re-entering your CID or security code. If your card is saved, try entering it as a new card.
ii. Ensure that there are no typos or misspellings in your name, street address, city, state and zip code.
iii. Verify that your billing name (including middle initial) and address on your credit card bill is exactly the same as you have entered. Check a mailed statement to be sure.
iv. If you have validated that the information is correct and you receive an error message at another attempt, please call Customer Care at 346-200-9409 (Monday – Friday 8am – 8pm)
v. WHY WAS MY ITEM OR ORDER CANCELLED?
b. Items from your order or your entire order may be cancelled if there are errors when verifying your billing information or if your item(s) have sold out. We apologize for the inconvenience.
c. You will not be charged for any cancelled items.
d. We will receive an email explaining the reason for the cancellation.

a. When placing an order on UniqueScentsations.com, only one credit/debit card may be used per order.
b. The following payment methods are accepted:
i. Visa
ii. MasterCard
iii. Discover
iv. American Express

a. Sometimes you might place an order for an item that’s so popular it’s temporarily sold out! If we know the item will be in stock again, we will send you an email notifying you that your item is on backorder. We’ll include an estimated ship date, too. Backorder dates are approximate, and while we make every effort to accurately estimate the ship date, they might change.